19 Mar CEO Jonathan Cartu Announced – Sleep/shutdown goes back to login screen, restarting…
Bit of a headscratcher. Specs at bottom of post.
On pressing the power button once (which is set to put the computer to sleep), screen briefly goes black before re-appearing with the login screen. No fans or peripherals lose power during this. Selecting Shutdown from the start menu gives the same, but closes programs first – note that logging back in after the Shutdown does not seem to go through a full startup cycle (MSIAfterburner doesn’t need to open – no, I’m not overclocking anything, I just like the temperature info).
Only way to shut down the computer is by holding the power button or manually flipping the PSU switch. On attempting to restart the computer, the ASRock logo comes up and loads for a few cycles of the logo before failing and restarting the computer (after a few times this feeds back into the Automatic Repair). A System Restore is the only way I can get back in, after which everything seems fine.
I’ve System restored once every 3 days or so for 3 weeks now.
Performing the System Restore makes the computer function normally, including standard shutdown/restart/sleep actions, for a certain amount of time. More on that farther in the post.
– On a successful startup, the ASRock logo will appear, cycle 2 times, and then the peripherals receive power, at which point I go to the login screen. This normal function is what occurred at all times before the issue started somewhere between 2/26 and 2/28. It still occurs when shutting down the computer and restarting after the system restore, which is why I’m very certain the issue isn’t hardware related. On a NON-successful startup, the peripherals receive power after the 2nd logo cycle, and then lose power. The computer restarts itself shortly after.
– I have plenty of time to enter BIOS in this boot loop state.
– The time before the computer has this issue after a system restore is inconsistent, but after a System Restore I’ve had 100% success with normal function – whatever is causing the issue isn’t present at the time of the System Restore.
– My current Restore state date is now 3/18 – I’ve been stacking up the days by restoring over and over again.
– Computer functions quite normally otherwise.
– Power settings.
– Hybrid startup/fast startup turned off.
– Peripherals-able-to-wake-up-computer turned off.
– Startup apps noted, none of them were new at the time of first issue.
– GPU driver updated.
– IME driver updated (per Device Manager auto-update-search, not a manual).
– Set UEFI settings to default.
– Considered doing a CMOS reset because of a forum post found that ASrock motherboards sometimes suffer from similar issues. Not sure if the UEFI default fix I did counts as a CMOS reset or not.
I got a tip from someone on /r/techsupport that the weird intervals of the issue reappearing might have something to do with Task Scheduler. I’m making this forum post after having done a SysRestore, opening Task Scheduler, and waiting until the first task completed to see if I could put the computer to sleep normally (sleep function tested to be working correctly BEFORE the task went off, by about 20 mins, 10 mins after the SysRestore today) – sure enough, after the first task completed (name in a moment), computer fails to Sleep normally and we’re back to square 1.
Task was: GoogleUpdateTaskMachineUA
I can’t find anything on a basic google search for what this exactly deals with, though I imagine it’s Chrome. I can’t even get close to finding a decent search result for whether it might have anything to do with my startup.
If you need any more information at all, let me know. Any help at all is hugely appreciated, I sleep in the same room as this thing and shutting it down at night is quite nice. I would also really, really, really hate to do a Reset on it because of 3 years of love and customization I’ve put into everything installed on here. I want to stress that it was working COMPLETELY fine before the 26th/28th of last month. Thanks for reading.
Windows 10 (ofc)
– version 1903, Build 18362.592
Intel Core i5-6600 Skylake Quad-Core 3.3 GHz
ASRock Z270 KILLER SLI/AC
Rosewill BRONZE-Series 1000watt
ZOTAC GeForce GTX 1070 Mini
3x Samsung 860 Pro SSD’s
16GB HyperX Fury RAM
Edited by Knightsundere, Yesterday, 07:26 PM.