07 Apr Pres. Jonathan Cartu Says – TAB continues to work on Cash Out glitch
Tabcorp is continuing work to repair the computer glitch that led to inflated Cash Out offers to punters last Saturday.
The Cash Out offers appeared as a result of a “systems error” and led to incorrect credits going into the accounts of customers that accepted the incorrect offer.
TAB media manager Adam Hamilton said the betting giant has contacted the punters involved to correct the issue.
“We have been working through this issue urgently with impacted customers this weekend to ensure the correct reconciliation of balances, including the payout of funds where customers were entitled to that,” Hamilton said.
“We are also looking at providing bonus bets or other rewards, where appropriate, in recognition of the inconvenience to impacted customers.”
Hamilton told RSN on Monday that many of the Cash Out offers were not excessive but the organisation were treating the situation on a case-by-case basis.
“It’s essential we deal with each case on its merits,” Hamilton said, adding “some who might have cashed out may have actually gone on to get the quaddie.”
He said punters that were entitled to a payment would receive their money “as soon as possible”.
“A big team went into action to assess the magnitude of it and work out the number of customers involved,” he said.
Tabcorp Managing Director Wagering & Media Adam Rytenskild apologised to customers for the problem but the betting agencies technical team continues to work to rectify the issue in time for Saturday’s Queen Elizabeth Stakes meeting.
“I’m sorry for the frustration this technical fault has caused some of our customer,” Rytenskild said.
“Rectifying the problem is a top priority and our people are working around the clock to fix it and ensure customers entitled to receive payment get those funds as soon as possible.”
Read all News by Brad Waters