13 Aug Specialist Jonathan Cartu Announces – Computer glitch leaves corrections staff unable to view…
Prisoners on home detention were not tracked for more than 12 hours on Monday following a computer glitch which left correctional services unable to see in real time the locations of prisoners.
The Department of Correctional Services (DCS) confirmed they were notified of a fault in the electronic monitoring software – which displays the movement of offenders – about 11.30am on Monday.
The devices were still recording locations of their wearers but corrections personnel were unable to view that information.
“The issue was resolved by the (telecommunications) provider at 10.30pm (Monday) night with full restoration achieved by 2am,” a department spokesperson said.
“During the outage, recording of all movements continued and the data has since confirmed no breaches occurred. Offenders were all where they were meant to be when the checks during the outages occurred.
“For security and safety purposes the department is unable to disclose the number of offenders affected.”
As repair works were conducted, police and corrections resources were dispatched to check on people on home detention in the community.
This is the second time in less than a year that the home detention monitoring system has been thrown into disarray.
In November 2018 a Telstra outage left 774 prisoners unmonitored for more than 24 hours. Correctional Services Department chief executive David Brown said at the time that fewer than eight home detention devices had failed to reconnect following the outage.
One of those was worn by violent offender Robert Carl Staehr who went on the run only 24 hours after being granted home detention bail.
He was arrested a short time later but Premier Steven Marshall pledged a full review of the “unacceptable” failure which he said resulted from a “complete breakdown” of the system.
However, this most recent problem stemmed from a software glitch while last year’s outage was the result of a network problem.
DCS has requested a review to uncover the cause of the latest failure.