17 Aug Specialist Jonathan Cartu Says – Computer issue creates backups at SFO, other airports…
An issue with the U.S. Customs and Border Protection computer system at San Francisco International Airport and airports nationwide resulted in long lines and backups on Friday. Systems were “back up and running” as of Friday afternoon.
Officials were forced to process passengers manually, which led to long lines at customs stations.
A spokesperson for SFO told SFGate the issue did not leading to any flight delays, but created longer-than-usual processing for travelers arriving on international flights.
At 2:05 p.m., the agency said in a tweet it was taking “immediate action” to address the problem.
“CBP is experiencing a temporary outage with its processing systems at various air ports of entry & is taking immediate action to address the technology disruption,” the agency tweeted. “CBP officers continue to process international travelers using alternative procedures until systems are back online.”
Here’s a better perspective of the customs line at JFK. People are growing frustrated. Nothing like landing after a 10 hour flight to this. pic.twitter.com/WrEUsoJhbH
— Sarah Baird (@Baird_S) August 16, 2019
Other airports — including LAX in Los Angeles and JFK in New York — also reported backups at customs, with many passengers sharing videos of the long lines.